All employees of Hope Walks are expected to support and embody the following Core Values:

• Striving for Excellence:  In all aspects of our work, we confidently pursue the highest quality of care and service for children, families and our stakeholders. 
• Working in Partnership: We intentionally develop constructive, long-term relationships, knowing that by working together, we maximize our impact.  
• Living with Integrity: As Christ is our example, we act and speak with truth and consistency.   
• Serving with Compassion: We are motivated to relieve suffering and offer hope with kindness and empathy. 

This is an independent consulting engagement, not an employment position, and does not require formal agreement to Hope Walks’ Statement of Faith. Hope Walks does expect this role to genuinely respect and support its Christian mission and Core Values, given the closeness of the partnership.

SUMMARY

Hope Walks is seeking an experienced, senior-level technology leader to serve as a Fractional Technology Advisor (vCIO) during a critical period of organizational growth. Hope Walks now operates with the digital complexity of a much larger organization, supporting clubfoot treatment and holistic family care across 15 countries, a growing fundraising technology stack (Virtuous/Salesforce), a child-level data system (PATH on DHIS2), and emerging AI applications.

This is a strategic, roadmap-building role, not a day-to-day operations role. The Advisor’s job is to help Hope Walks think clearly about priorities: to translate a long list of legitimate technology needs into a realistic, sequenced plan the organization can actually afford and execute, given that Hope Walks is spread across 15 countries and cannot responsibly pursue full compliance or enterprise-grade security everywhere at once.

The Advisor will work in close partnership with the Manager of Technology & Data (a full-time hire), co-executing the roadmap’s foundational infrastructure work directly alongside that person before transitioning into a coaching and advisory role. The engagement is intended to be front-loaded —intensive during the assessment, roadmap development, and initial build period—before stepping back gradually into a lighter, ongoing advisory capacity.

RESPONSIBILITIES

Technology & Data Roadmap Development

• Assess Hope Walks’ current global technology, data, and vendor environment across programs, fundraising operations, and administrative functions.
• Develop a 3-year technology and data roadmap connecting organizational strategy to program delivery, patient/impact data, finance, HR, development and donor reporting, data protection, cybersecurity, and AI.
• Deliver a detailed, actionable first-year implementation plan; provide a directional (not fully scoped) investment strategy for years two and three.
• Identify and prioritize the organization’s most significant technology and data risks, including a clear articulation of the cost and risk of inaction.

Identity, Access & Infrastructure Strategy

• Co-execute the initial identity and access rollout directly alongside the Manager of Technology & Data, rather than only handing off a completed design.
• Define a target-state model for centralized identity, access management, and multi-factor authentication across all offices and country teams.
• Recommend organizational standards for systems of record, user onboarding/offboarding, administrative account controls, and device-management foundations.
• Prioritize which foundational infrastructure gaps must be closed before more advanced cybersecurity or compliance tools can be responsibly deployed.

Realistic, Risk-Based Data Protection Prioritization

• Develop a risk-based data protection framework that identifies which of the 15 countries carry the highest exposure, rather than assuming uniform compliance is achievable everywhere at once.
• Provide strategic direction for PATH/DHIS2 optimization in partnership with Hope Walks’ existing PATH consultant, and help define a minimum viable global patient and program dataset.
• Recommend a sequenced approach to data governance policy that the Manager of Technology & Data can execute and maintain.

Vendor, Managed Services & Fundraising Technology Strategy

• Assess whether the scope of Hope Walks’ existing managed services provider (MSP) engagement is appropriately sized for the organization’s needs, and recommend adjustments.
• Assess the Virtuous/Salesforce integration and recommend a CRM and fundraising technology roadmap.
• Support vendor requirements development, proposal evaluation, and contract negotiation for major technology engagements.

AI and Emerging Technology Governance

• Develop a practical, right-sized framework for responsible AI and emerging technology adoption across Hope Walks.
• Recommend governance guardrails the Manager of Technology & Data can apply when evaluating new AI tools requested by staff.

Executive & Board Reporting

• Present the roadmap, prioritized risks, and investment recommendations to senior leadership and, as requested, the Board.
• Provide periodic advisory check-ins during the post-roadmap phase to support the Manager of Technology & Data and senior leadership as priorities evolve.

EDUCATION/EXPERIENCE REQUIREMENTS

Required

• Bachelor’s degree in Information Technology, Computer Science, Data Management, or a related field required; equivalent professional experience may be considered in lieu of a degree.
• 10 or more years of progressive technology leadership experience, including prior experience as a CIO, vCIO, or similar senior strategic technology role.
• Demonstrated track record building and prioritizing multi-year technology roadmaps for resource-constrained or multinational organizations.
• Experience defining identity, access management, and device-management foundations at an organizational level.
• Experience evaluating and right-sizing outsourced or managed-services engagements (e.g., MSP relationships) for organizational fit.
• Strong project management skills with a demonstrated track record of delivering technology improvements on time and within budget.
• Excellent written and verbal communication skills; able to translate complex technical concepts clearly for non-technical staff, executive leadership, and board members.
• Genuine alignment with Hope Walks’ Christian mission and Core Values; comfort working within a faith-based organizational context.

Preferred

• Master’s degree or relevant professional certifications.
• Familiarity with DHIS2 or comparable health information systems.
• Working knowledge of CRM platforms (Virtuous and/or Salesforce).
• Familiarity with data protection considerations relevant to a multi-country nonprofit (e.g., GDPR or equivalent national frameworks), applied at a risk-prioritization level rather than deep compliance-certification expertise.
• Familiarity with AI governance frameworks and practical experience with responsible AI tool evaluation.
• Background in global health, international development, or nonprofit technology.
• Demonstrated experience or aptitude for mentoring and developing less-senior technical staff.

All employees of Hope Walks are expected to support and embody the following Core Values:

• Striving for Excellence:  In all aspects of our work, we confidently pursue the highest quality of care and service for children, families and our stakeholders. 
• Working in Partnership: We intentionally develop constructive, long-term relationships, knowing that by working together, we maximize our impact.  
• Living with Integrity: As Christ is our example, we act and speak with truth and consistency.   
• Serving with Compassion: We are motivated to relieve suffering and offer hope with kindness and empathy. 

This position requires the employee to be in agreement with the declarations of the Statement of Faith.

SUMMARY

The Manager of Technology & Data owns how Hope Walks runs, secures, and standardizes its technology infrastructure and data, across all 15 country programs, fundraising operations, and emerging AI applications. This is a hands-on, execution-focused role for someone who understands that clean data, secure systems, and consistent processes are acts of stewardship, not just operational necessities.

This is a first-generation role. Hope Walks does not yet have a mature, centralized IT function—technology decisions and data practices have grown up independently across country teams and program staff. Hope Walks is in a build phase: establishing our basic identity, access, and device-management foundation. This role will evaluate and manage our relationship with our managed services provider, ensuring the relationship is right for our organization’s needs. This person will partner closely with Hope Walks’ Fractional Technology Advisor during an extended onboarding and co-execution period to build this infrastructure together. This person is not expected to already have all of this experience in hand — they are expected to learn and build it in close partnership with the Advisor.

Rather than attempting uniform data-protection compliance across all 15 countries simultaneously, this role will take a risk-prioritized approach—closing the highest-risk gaps first, in partnership with the Vice President of Operations, Vice President of Programs (for programs related matters), and (during the initial roadmap-building phase) Hope Walks’ Fractional Technology Advisor.

Beyond the foundational build, this person will partner with program staff and Hope Walks’ existing DHIS2/PATH consultant on our child-level health information system. In addition, they will provide operational oversight—not deep day-to-day ownership—of fundraising technology (Virtuous/Salesforce) and provide governance to our AI use and integration.

RESPONSIBILITIES

Foundational Infrastructure, Identity & Access (Year-One Priority)

• Partner with the Fractional Technology Advisor to build and implement centralized organizational identity, standardized user accounts, and multi-factor authentication across all offices and country teams.
• Establish onboarding/offboarding procedures, administrative account controls, device-management standards, and a current technology inventory.
• Evaluate whether the scope of Hope Walks’ existing managed services provider engagement is appropriately sized for the organization’s needs, and recommend adjustments.

Vendor & Managed Services Oversight

• Serve as Hope Walks’ primary point of contact for its managed services provider, holding it accountable to scope and quality as it carries day-to-day technical support.
• Manage relationships with other technology vendors, consultants, and contracted developers, establishing clear scope, timeline, and quality expectations.
• Support staff onboarding and training on technology tools and data practices.

Patient & Program Data Quality

• Partner with country program staff and Hope Walks’ existing DHIS2 consultant to improve the organization’s child-level data infrastructure (PATH) data-entry quality and reduce gaps.
• Oversee the Digital Health Systems Specialist in their day-to-day support of the end users of PATH and basic DHIS2 maintenance.
• Implement the minimum global patient and program dataset and data-quality controls defined through the technology roadmap.
• Work to reduce the documentation and data-entry burden currently carried by parent advisors and country teams.
• Provide governance and strategic direction for PATH development decisions, including feature prioritization and system architecture.

Risk-Prioritized Compliance & Additional Technology Oversight

• Own a risk-prioritized data protection compliance posture, focused on the highest-risk countries rather than uniform compliance everywhere at once, and maintain the organization’s data governance policy and training of that policy.
• Provide operational oversight of the Virtuous/Salesforce fundraising integration, in coordination with the fundraising team’s day-to-day CRM use.
• Apply Hope Walks’ AI governance framework when staff request or adopt new tools.

Other Duties – Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the staff member for this position.  Duties, responsibilities and activities may change at any time with or without notice.

EDUCATION/EXPERIENCE REQUIREMENTS

Required

• Bachelor’s degree in Information Technology, Computer Science, Data Management, or a related field required; equivalent professional experience may be considered in lieu of a degree.
• 3 or more years of experience in technology leadership or IT operations, with exposure to identity and access management and multi-factor authentication (e.g., Microsoft Entra ID/Azure AD, Google Workspace, or Okta).
• Ability to work effectively within a structured mentorship and co-execution relationship, learning and applying new frameworks quickly under guidance.
• Experience building or standing up foundational IT infrastructure from a limited or informal starting point, rather than only maintaining an existing mature environment.
• Experience managing a managed services provider (MSP) or outsourced help desk relationship, including evaluating whether a service scope is right-sized for an organization’s needs.
• Strong project management skills with a track record of delivering technology improvements on time and within budget.
• Excellent written and verbal communication skills; able to translate technical concepts clearly for non-technical staff.
• Personal faith in Christ and commitment to the mission of Hope Walks.

Preferred

• Experience building or standing up foundational IT infrastructure from a limited or informal starting point, rather than only maintaining an existing mature environment.
• Device/endpoint management tools (e.g., Microsoft Intune, Jamf, or comparable platforms).
• Hands-on experience with CRM platforms, particularly Virtuous and/or Salesforce.
• Experience with DHIS2 or comparable health information systems.
• Experience prioritizing data protection efforts realistically across a resource-constrained, multi-country environment.
• Experience working with and/or managing staff cross-cultural and mentoring in virtual settings
• Background in global health data systems, program monitoring, or impact measurement.
• Master’s degree.

COMPETENCIES

• Planning, Prioritizing, & Goal Setting – Able to prepare for emerging organizational needs; manage multiple projects simultaneously; determine priority with clarity and practical judgment; use goals to guide action and create detailed implementation plans; organize and coordinate people and tasks across a distributed team.
• Communication Skills – Able to clearly present information through spoken and written word; read and interpret complex technical information; translate specialized knowledge for non-technical audiences; listen well and respond with precision.
• Leadership – Able to assume authority as needed; advocates for innovation even when risk is involved; sets a clear example for colleagues; delegates responsibility and empowers partners to make decisions; provides constructive feedback and builds organizational capability.
• Relationship Management – Able to develop trust and rapport with a wide range of stakeholders, including cross-cultural and international partners; builds and maintains long-term relationships based on reliability and mutual respect; responsive to the concerns and needs of colleagues and partners.
• Systematic Problem Solving – Applies systems thinking to generate solutions; focuses on process rather than isolated events; seeks multiple perspectives on a situation; uses structured tools to define problems and evaluate options before acting.
• Stewardship – Demonstrates careful stewardship of organizational resources, data, and systems; balances innovation with accountability; makes technology decisions that serve the mission efficiently and responsibly.

WORK ENVIRONMENT

This position is primarily office-based or remote and involves working in a professional indoor environment for the majority of the workweek. Duties are generally performed at a desk using computers, software platforms, and other standard office equipment, with regular interaction and collaboration with colleagues, partners, and stakeholders through meetings, presentations, and virtual communications.

The role requires occasional domestic and international travel, including travel to low- and middle-income countries where infrastructure, transportation, communications, and lodging conditions may vary. Travel may involve extended flights, ground transportation over challenging terrain, and work in diverse cultural and environmental conditions.

The position may require flexibility to accommodate different time zones and international schedules. Compliance with organizational travel, health, safety, and security protocols is required during all assignments.

PHYSICAL DEMANDS

The physical demands of this position are generally consistent with those of a professional office environment, with additional requirements associated with periodic travel.

• Frequently sits for extended periods while working at a computer, attending meetings, and participating in virtual communications.
• Regularly uses hands and fingers to operate computers, keyboards, mobile devices, and other standard office equipment.
• Occasionally stands, walks, reaches, bends, or stoops in the performance of routine office duties.
• Must be able to communicate effectively in person, by telephone, and through virtual meeting platforms.
• May be required to lift, carry, or transport materials or luggage weighing up to 25 pounds (11 kg).
• Must be able to travel by air and automobile, including extended periods of sitting during domestic and international travel.
• During international travel, may encounter varying terrain, weather conditions, and infrastructure, requiring the ability to navigate uneven surfaces and perform light physical activity in field environments.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

SUMMARY

The communication intern will assist with a number of projects related to producing content to feed Hope Walks’ social media, blogs and other channels. The position ideally will be based in the US office currently located in Dillsburg, PA, but remote options will also be considered.

The unpaid internship is will focus heavily on social media. The successful candidate will be able to demonstrate a strong understanding of what works in social media and how to take advantage of it to advance the mission of Hope Walks.

RESPONSIBILITIES 

• Produce content on a weekly basis that will be used in various channels of communication, including web, blogs, social media, email  and print
• Special event support for in-person/remote gala and Hope Hikes
• Create weekly and monthly social media schedules with both written and visual content
• Write  two-three patient stories each week for use on website blog

QUALIFICATIONS

• Must be working toward a degree in communication, marketing, journalism, English or other related fields.
• Working knowledge of AP Style preferred
• Working knowledge of social media platforms, tactics and strategies
• Exceptional written and oral communication skills – including the ability to clearly convey and incite passion
• Some graphic design experience and skills a plus but not required (Adobe Creative Suite and Canva)
• Strong organizational skills, time management
• Personal faith in Christ and commitment to the mission of Hope Walks

Candidates who get to the final stages of consideration will be asked to complete a writing assignment. 

Interested, qualified applicants should apply by sending your 

• Resume

• Cover Letter

• Several writing samples

 to steve@hopewalks.org with your name and position title in the subject line.